We want your shopping experience to be great! Everything About Animals will provide a full refund or exchange for items (excluding the shipping charge if it is not due to an error on our part) in their original condition provided you contact us within 5 business days of receiving your order.
If the item was damaged upon receipt, please contact us via email firstname.lastname@example.org or phone 1-416-726-0556 within 3 business days.
You're always welcome to contact us at any time via email, or by phone on Monday - Friday at 10 a.m. - 5 p.m. Eastern time.
Not Qualified for Returns:
Custom products may not be eligible for returns and is up to the team members discretion.
Certain products and services provided or sold by us are non-refundable. Below is a list of these items and services:
· Shipping charges
· Coupons and discounts
· Used or damaged items
Return shipping is to be paid at customers expense and is non refundable. For your protection it is recommended that products are shipped back using a traceable and/or insured shipping method, to ensure that the product arrives with a delivery confirmation. We will assume no responsibility for products which are lost or arrive damaged due to poor carrier shipping and handling.
Returned products that do not meet the requirements described in our return policy customer will be sent photographs and a details case summary of the reasons for failure of our requirements. The products will then be deemed not eligible for a refund and no refund will be given. At that time Customer can either have it shipped back (at customers own expense) or the appropriate restocking fee will be charged depending on the classification of the returned item. Other options on how to proceed for not eligible returns may also be given at this time to ensure customer satisfaction.
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